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What ingredients do you use for making candles?Candles by Kristopher Wander Co are handcrafted with 100% natural soy wax, cotton wicks and high quality safe fragrances. Vegan. Cruelty, parabens and phthalate free.
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How do I understand the smell of candle without description?The feelings that the smell can evoke is purely personal. Imagine you are in the supermarket choosing a shower gel with a slight lavender scent. Different brands, same scent, but they all smell different. Sometimes the difference is so big that we would never say it is lavender unless it was written on the label. Each of us perceives our own personal sensory world despite the fact what is written on the label.
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How Eco-friendly are You?We are Zero waste + plastic free production ♺ The materials used for the candles have a minimal environmental footprint. All packaging is reusable without exception and the screw caps are easily recycled. The wooden caps are made from recycled wood residues from industrial furniture production. Handmade and high control at every stage of production.
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What make’s your candles different?Scientists have proved that the smell and emotion are stored as one memory. A sensory experience triggers a rush of memories often long past, or even seemingly forgotten. We don't sell you products, but relations, stories and feelings.
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How long will it take to get my order?Standard delivery takes 3-5 working days (excluding weekends and public holidays). We offer Express delivery in 48 hours. Special shipping in 24h or less to the Duomo of Milan. If you're in Milan and don't have much time we will deliver your order in 24 hours or less to the heart of Milan for free.
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Do you ship overseas?Yes, we offer international shipping. The time and costs of shipping may vary depending on destination country. To find out the delivery costs to your country, please contact us in any form convenient for you. ☺️
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Can I personalize my candle?Yes, you can have your candle personalized with your special moment . Describe the happy moment in your life to gift the memories. describe your feelings and emotions you experienced at a certain moment when you were happy, to return just for a second to that moment that will never happen again, or to create a new one.
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Can I return or exchange my order?We treat our customers like our best friends and want them to be satisfied with our products. But we understand that sometimes unexpected things can happen. If you are unhappy with your order for any reason please email kristopherwander@gmail.com and we will find a solution. Please, notice! We do NOT accept returns or exchanges on personalized, custom made or clearance products. Our work is 100% handmade, that’s why you won't find our products identical in terms of commercial perfection. Our wooden caps have unique difference, absolutely alive with knots and texture. Wood as it is, with it’s beauty of imperfection.
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Do you offer wholesale?If you’re interested in becoming a stockist of Kristopher Wander CO or looking for a unique gift for special or corporate event, please contact us via email kristopherwander@gmail.com
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